.png){kind=logo}
GENERAL
General questions
What is your return policy?
We do not offer returns or refunds for change-of-mind purchases. This policy does not affect your rights under the Australian Consumer Law. You are entitled to a refund, replacement, or repair if a product is faulty, not as described, or otherwise fa
What is your cancellation policy?
Prior to Dispatch your order may be cancelled at any time. Once your order has left our warehouse cancellation is no longer possible and you will need to lodge a return request as an alternative.
How do I cancel my order?
Order cancellation will depend on where your order is at in our Dispatch process. Please email your cancellation request to our team at [email protected] as soon as possible, making sure you use the words 'Cancellation request' in your email title.
Where are our products manufactured?
All Helsi products are proudly designed in Australia and manufactured in our factory in China.
Payment Options
We accept the following forms of payment: Credit card, Paypal & Bank Deposit. Select your preferred payment option at checkout. Please note:- for Bank Deposit, payment must be received within 7 days of the order date.
Contact us via Email
Contact us via email for Sales or General enquiries by filling out this form and we will get back to you.